Terms of service
Last updated: May 25, 2026
This website is operated by Lumina Makers. Throughout the site, the terms “we,” “us,” and “our” refer to Lumina Makers. Lumina Makers offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Services” and agree to be bound by the following Terms of Service, including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Services.
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including but not limited to copyright laws.
You must not transmit any worms, viruses, malware, or any code of a destructive nature.
A breach or violation of any of the Terms may result in immediate termination of your access to the Services.
Products and Services
Lumina Makers offers illuminated decorative products, wall décor, personalized items, custom-made products, made-to-order products, and related goods.
We make reasonable efforts to display product colors, dimensions, finishes, lighting effects, materials, and product images as accurately as possible. However, we cannot guarantee that your device’s display of any color, brightness, reflection, glow, material finish, or detail will be completely accurate.
Because many of our products are handmade, personalized, custom-made, or made to order, slight variations may occur. These variations may include, but are not limited to:
- Minor differences in color, glow, brightness, or light temperature appearance;
- Minor differences in material finish, texture, or reflection;
- Minor differences in engraving, personalization placement, or production details;
- Minor differences caused by screen settings, lighting conditions, photography, or product improvements.
These variations do not necessarily mean the product is defective.
Personalization and Customer-Provided Information
You are responsible for reviewing and submitting accurate personalization details before placing your order.
Personalization details may include, but are not limited to:
- Names;
- Initials;
- Family names;
- Monograms;
- Design codes;
- Cultural or heritage design selections;
- Custom text;
- Uploaded images;
- Product options;
- Color, size, finish, or lighting selections;
- Shipping information.
We are not responsible for errors submitted by the customer, including spelling mistakes, incorrect design codes, wrong product selections, incorrect shipping addresses, or incomplete personalization details.
Once production has started, personalized, custom-made, or made-to-order products may not be changed, canceled, returned, refunded, or exchanged unless they arrive defective, damaged, or incorrect, as described in our Refund & Exchange Policy.
Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more complete or timely sources of information.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site except as required by law.
Prices and Modifications to the Services
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue any product or Service without notice.
We are not liable to you or to any third party for any modification, price change, suspension, or discontinuance of any product or Service.
Orders, Billing, and Account Information
We reserve the right to refuse any order you place with us.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per account, per payment method, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing or shipping address.
If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, or phone number provided at the time the order was placed.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, shipping address, billing address, and payment information, so that we can complete your transactions and contact you as needed.
Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy.
Order processing and delivery times are estimates only and are not guaranteed unless expressly stated. We are not responsible for delays caused by carriers, customs, weather, incorrect addresses, failed delivery attempts, holidays, high order volume, or events outside our reasonable control.
Risk of loss may transfer to you once the order is delivered to the shipping address provided at checkout, subject to applicable law.
Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are subject to our Refund & Exchange Policy.
Because many of our products are personalized, custom-made, or made to order, we do not accept returns, refunds, or exchanges for reasons such as change of mind, incorrect personalization submitted by the customer, wrong item selection, design preference, color preference, or buyer’s remorse.
If your item arrives defective, damaged, or incorrect, please contact us according to the instructions in our Refund & Exchange Policy.
Third-Party Tools and Links
We may provide you with access to third-party tools, websites, apps, platforms, payment processors, shipping providers, marketing services, or other services that we do not monitor, control, or manage.
You acknowledge and agree that we provide access to such tools and links “as is” and “as available” without any warranties, representations, or conditions of any kind and without endorsement.
Any use by you of third-party tools, services, or websites is entirely at your own risk and discretion. You should review the terms and policies of any third-party provider before using their services.
User Comments, Feedback, and Submissions
If you send us creative ideas, suggestions, proposals, plans, images, reviews, personalization requests, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may use them as needed to provide the Services, fulfill your order, respond to you, improve our products, or operate our business.
You agree that your submissions will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
You further agree that your submissions will not contain unlawful, abusive, obscene, threatening, defamatory, misleading, or otherwise objectionable material, or any malware or harmful code.
Intellectual Property
All content on this website, including text, graphics, logos, images, product designs, product names, photographs, videos, icons, layout, branding, and other materials, is owned by or licensed to Lumina Makers unless otherwise stated.
You may not copy, reproduce, distribute, modify, display, sell, resell, exploit, or use any part of the website, Services, or product content without our prior written permission.
The names Lumina Makers and LUMINA DROPS™, along with related branding, product names, designs, and visual identity, may be trademarks, trade names, or proprietary materials of Lumina Makers.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Prohibited Uses
In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content:
- For any unlawful purpose;
- To solicit others to perform or participate in unlawful acts;
- To violate any international, federal, state, provincial, or local laws or regulations;
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;
- To submit false or misleading information;
- To upload or transmit viruses, malware, or any other harmful code;
- To collect or track the personal information of others;
- To spam, phish, pharm, pretext, spider, crawl, or scrape;
- For any obscene or immoral purpose;
- To interfere with or circumvent the security features of the Services or any related website.
We reserve the right to terminate your use of the Services for violating any prohibited use.
Disclaimer of Warranties and Limitation of Liability
We do not guarantee, represent, or warrant that your use of our Services will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from the use of the Services will be accurate or reliable.
You agree that from time to time we may remove the Services for indefinite periods of time or cancel the Services at any time, without notice to you.
The Services and all products delivered to you through the Services are provided “as is” and “as available,” except as expressly stated by us.
To the fullest extent permitted by law, Lumina Makers shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any products purchased through the Services.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
Indemnification
You agree to indemnify, defend, and hold harmless Lumina Makers and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law, your violation of the rights of a third party, or your misuse of the Services.
Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
These Terms of Service are effective unless and until terminated by either you or us.
You may terminate these Terms of Service at any time by ceasing to use our website and Services.
If we determine that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States and the State of California, without regard to conflict of law principles.
Changes to These Terms of Service
You can review the most current version of the Terms of Service on this page at any time.
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website or the Services following the posting of any changes constitutes acceptance of those changes.
Contact Information
Questions about these Terms of Service should be sent to us at: