Frequently Asked Questions

Products & Design

Everything you need to know about our illuminated artwork and product formats.

Each LUMINA piece combines illuminated artwork, mirror elements, individual craftsmanship, and personalized design choices. It is designed to look refined by day and create a warm, expressive glow at night.

LUMINA DROPS™ features a slender vertical arrangement of six drop-shaped elements, creating a sculptural and flowing appearance. LUMINA FRAMES™ uses four rectangular panels for a more architectural presentation. Both product lines combine illuminated artwork, mirror elements, and personalized design options, but each offers a distinctly different visual style.

Yes. Every LUMINA piece is made to order and individually assembled, finished, and inspected. Because each piece is crafted individually, subtle variations may occur and are part of its handmade character.

Depending on the product line and design, LUMINA pieces combine engraved acrylic, clear acrylic diffusion layers, mirror panels, wooden structural components, and integrated LED lighting. The exact materials and available finishes are shown on each product page.

Personalization & Ordering

How to personalize your piece and place your order with confidence.

Available personalization depends on the product and design. On eligible LUMINA DROPS™ pieces, Drops 1, 3, and 5 typically provide personalization options. On LUMINA FRAMES™ pieces, Frames 1 and 3 can be personalized, while Frames 2 and 4 are mirrors. Each product page shows the exact options available for that design.

Turn on the personalization option on the product page, select the available designs for each personalized position, and enter any requested names, dates, wording, or other details. Your selections will appear with the item in your cart so you can review them before checkout.

Yes, when the product is offered with a standard design. Simply leave the personalization option turned off and add the item to your cart in its standard configuration.

Custom artwork and logo requests may be possible, depending on the artwork quality and production requirements. You must own the submitted material or have permission to use it. Visit our Contact & Custom Design page to discuss your idea before ordering.

Lighting & Controls

Learn how the illumination, light temperatures, and control options work.

Integrated LED lighting directs light through clear acrylic diffusion layers within the piece. The illuminated artwork and engraved details catch and distribute the light, creating a defined glow across the design and a soft lighting effect on the surrounding wall.

Choose from Warm White (3000K), Natural White (4000K), or Cool White (6000K). Warm White creates a softer, cozier atmosphere; Natural White provides a balanced everyday glow; and Cool White produces a brighter, crisper appearance.

Tap the hidden touch sensor to turn the light on or off. Touch and hold it to adjust the brightness. The memory function retains your most recent setting for the next time the light is turned on.

The Voice & Smart App option lets you turn the light on or off and adjust its brightness through a compatible smart app or supported Alexa and Google Assistant devices.

Yes. The integrated lighting is powered through a low-voltage 12V adapter and requires access to a standard electrical outlet.

Installation & Care

Helpful guidance for safely displaying and caring for your LUMINA piece.

Yes. Your LUMINA piece arrives fully assembled with an installed keyhole hanger and its power adapter. You only need to choose an appropriate wall fastener for your wall type and mounting location.

Install an appropriate screw and wall anchor, if required, leaving enough of the screw head exposed to engage the keyhole hanger. Position the keyhole over the screw head and gently lower the piece until it is securely seated. Confirm that it is stable before connecting the power adapter.

Most customers who are comfortable mounting wall décor can install a LUMINA piece. Because of its long vertical shape, having a second person help with positioning and alignment is recommended. Consult a professional if you are uncertain about the correct fastener for your wall.

LUMINA pieces are designed for indoor, dry-location use. Avoid outdoor installation or areas where the piece may be exposed to water, excessive moisture, or extreme temperatures. Select a location with access to a standard electrical outlet.

Unplug the piece before cleaning. First, remove loose dust with a clean, soft microfiber cloth lightly dampened with water, using gentle passes without applying pressure. Never dust acrylic with a dry cloth, paper towel, feather duster, or brush. If visible grit or larger particles are present, use a manual bulb-style air blower to remove them before touching the surface.

After removing the dust, clean the acrylic with a separate soft, lint-free microfiber cloth lightly dampened with lukewarm water. If needed, add a small amount of mild dish soap. Wipe gently with minimal pressure, then blot away any remaining moisture with another clean microfiber cloth.

Do not spray cleaner directly onto the piece. Avoid rough cloths, sponges, abrasive pads, glass cleaners, ammonia, alcohol, solvents, and harsh chemicals. Keep moisture away from the edges and electrical components.